Customer Service Specialist
Position Overview:
TF Bank is looking for a new team member who will be responsible for ensuring smooth and professional customer service. You will join a youthful and energetic team that values collaboration, quality, and a positive customer experience.
Location:
Lvivo g 25, Vilnius.
Key Responsibilities:
- Provide customer advice and introduce bank services through telephone and other electronic communication channels;
- Ensure prompt and friendly customer service;
- Receive and process applications and requests.
Qualifications and Experience:
Desired skill:
- Excellent command of the Lithuanian language, both written and spoken;
- Previous experience in customer service;
- Strong communication skills and attention to detail;
- Ability to handle client inquiries in a professional and efficient manner.
Nice to have:
- Good in English and Russian language;
- Higher education.
Behaviors:
- Positive attitude;
- Ambitious and proactive;
- Cooperative and team-oriented.
What we Offer:
- Additional health insurance;
- Great opportunities for personal and professional development;
- A fast-growing international work environment;
- Performance-based bonuses for individual and team achievements;
- A supportive and friendly team.
- Department
- Operations
- Role
- Customer Service Specialist
- Locations
- Vilnius
Vilnius
About TF Bank
TF Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking solutions. TF Bank prioritises organic growth under controlled conditions and expansion is taking place in carefully selected segments and markets. Operations are conducted in the Nordics, the Baltics, Poland, Germany, Austria, Spain, Ireland, the Netherlands and Italy through subsidiary, branch, or cross-border banking with the support of the Swedish banking license.
The business is divided into three segments: Credit Cards, Ecommerce Solutions and Consumer Lending. The target group for all services is creditworthy private individuals and the loan amounts are relatively small with short repayment terms. TF Bank also offers deposit products in several markets.
Already working at TF Bank?
Let’s recruit together and find your next colleague.