Sales Operations Analyst
We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.
The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.
Key Responsibilities
Process Engineering & Operational Improvements
Map and document existing processes
Identify inefficiencies and drive improvements
Align process updates with central operations
Marketing Optimization
Analyze funnel metrics
Review and refine email marketing campaigns
Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation
Data Analysis & Insights (Italian Market)
Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
Reduce customer friction and improve support processes
Translate data insights into clear, actionable recommendations
Product Launch Support
Support product launch planning
Monitor launch execution
Track early performance and optimize initiatives
Qualifications and Experience
2–3 years of experience in strategy, operations, consulting, or analytics roles
Strong analytical skills and enjoyment of working with data
Hands-on execution mindset
Strong communication skills
Fluency in Spanish and English
Interest in the financial industry
Nice-to-Have:
Banking or fintech experience
Hands-on experience with SQL / analytics tools
Additional languages such as Italian and/or German
What We Offer:
High-impact collaboration in a highly international environment
Opportunity to influence decision-making and strategy
Ownership of strategic initiatives
Private health insurance focused on employee wellbeing
Meal vouchers and flexible compensation plan
An international, professional, and collaborative work environment
Office perks such as snacks and regular company events
- Department
- Product and Operations
- Locations
- Málaga
- Remote status
- Hybrid
- Employment type
- Full-time
Málaga
About TF Bank
TF Avarda Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking solutions. TF Avarda Bank prioritizes organic growth under controlled conditions and expansion is taking place in carefully selected segments and markets. Operations are conducted in the Nordics, the Baltics, Poland, Germany, Austria, Spain, Ireland, the Netherlands and Italy through subsidiary, branch, or cross-border banking with the support of the Swedish banking license.
The business is divided into three segments: Credit Cards, Ecommerce Solutions and Consumer Lending. The target group for all services is creditworthy private individuals, and the loan amounts are relatively small with short repayment terms. TF Bank also offers deposit products in several markets.
Already working at TF Bank?
Let’s recruit together and find your next colleague.