Customer Support Agent – Borås
Customer Support Agent – Borås
We are looking for a proactive and service-minded Customer Support Agent to join our team in Borås. In this role, you will support both the Swedish and Danish markets and handle a variety of back-office tasks.
About the Role
As a Customer Support Agent, you will handle incoming inquiries from Swedish customers via phone and email, as well as email-based customer support for the Danish market using AI translation to ensure accurate language handling.
You’ll also manage a set of back-office and administrative tasks that help keep our customer operations running smoothly. This is a varied role with shifting priorities - perfect for someone who enjoys communication, problem-solving, and structured work.
Key Responsibilities
- Provide customer support for the Swedish market via phone and email.
- Handle customer support for the Danish market via email (with translation tools).
- Perform relevant back-office and administrative tasks for both markets.
- Ensure efficient, high-quality handling of customer inquiries.
- Collaborate with internal teams and external partners when needed.
Qualifications & Experience
- Strong communication skills and confident speaking with customers over the phone.
- Fluent in Swedish (spoken and written).
- Comfortable managing shifting priorities and fluctuations in workload.
- Service-minded, solution-oriented, and adaptable.
- Previous experience in customer support or administrative work is an advantage but not required.
What We Offer
- Fixed salary.
- Newly renovated workspaces in our Borås office.
- An international, supportive, and collaborative environment.
- Opportunities to work with multiple markets and develop your skills.
- Department
- Operations
- Role
- Customer Support Agent
- Locations
- Borås
- Employment type
- Full-time
Borås
About TF Bank
TF Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking solutions. TF Bank prioritizes organic growth under controlled conditions and expansion is taking place in carefully selected segments and markets. Operations are conducted in the Nordics, the Baltics, Poland, Germany, Austria, Spain, Ireland, the Netherlands and Italy through subsidiary, branch, or cross-border banking with the support of the Swedish banking license.
The business is divided into three segments: Credit Cards, Ecommerce Solutions and Consumer Lending. The target group for all services is creditworthy private individuals, and the loan amounts are relatively small with short repayment terms. TF Bank also offers deposit products in several markets.
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